Merchandise in perfect, saleable condition with the original receipt may be exchanged or returned for a full refund within thirty (30) days of the original purchase date.

Refund Method
Refunds will be issued in the original form of payment, in the same currency and country/region as the initial purchase.

Online Purchases

• Online purchases may only be returned or exchanged via our online store.

Exports
Clients planning to export merchandise are solely responsible for complying with all applicable laws and regulations related to such exports.

SHIPPING AND DELIVERY

• Orders may take 24 to 36 hours to process. Once your order has been processed, you will receive an email confirming your order has shipped.
• Shipping fees and timing begin when you receive the shipping confirmation email.
• Additional validation may be required for some orders and can delay delivery.
• Signatures required for items over $500. Please note that for items $500 or under, a signature may still be required at the carrier's discretion.
• To track your order, visit your shipping confirmation email.

TRACK YOUR ORDER

• Click on your order tracking number in your shipping confirmation email, or login to your account on our main page.
• Orders may take 24 to 36 hours to process. Once your order has been processed, you will receive an email confirmation that your order has been shipped.
• All delivery standards and tracking begin when you receive the shipping confirmation email.

SATURDAY DELIVERY

Fee: $35 for orders under $3,500 | Complimentary for all orders $3,500 and above.
Delivery Timing: Orders placed between 12pm ET on Sunday and 3pm ET on Friday should arrive the following Saturday. If an order is placed after these times, it will be processed the following business day. Cutoff times may vary slightly depending on the sourcing location.
Exceptions:

• Orders placed after the cutoff or on holidays will be processed the following business day.
• Some zip codes are not available for this service.
• Additional validation may be required for all orders and can delay delivery.

NEXT BUSINESS DAY DELIVERY

Fee: $35 for orders under $3,500 | Complimentary for all orders $3,500 and above.
Delivery Timing: Orders placed by 3pm ET Monday - Friday or by 11am ET Saturday should arrive the following business day. If an order is placed after these times, it will be processed the following business day. Cutoff times may vary slightly depending on the sourcing location.
Exceptions:

• Orders placed after the cutoff, on Sundays, or on holidays will be processed the following business day.
• Some zip codes are not available for this service.
• Additional validation may be required for all orders and can delay delivery.

STANDARD DELIVERY

This delivery option has less carbon emissions than Air Delivery (on average for US mainland shipments).

Fee: Complimentary for all orders above $500.
Delivery Timing: 1-5 business days from the time you receive the shipping confirmation email.
Exceptions:

• If a Standard Delivery order is placed over the weekend, the earliest it will ship is Monday.
• Additional validation may be required for all orders and can delay delivery.
• Alaska and Hawaii: Allow 5-7 business days from the time you receive the shipping confirmation email. For expedited delivery, we recommend you select Next Business Day Delivery.

Payments are accepted via credit card, debit card, Apple Pay, or PayPal, with a valid billing address and a United States shipping address.

Accepted credit cards include:

• Visa
• American Express
• Discover
• Mastercard

To process your order, the billing address provided must match the address associated with your credit card. Orders with mismatched information cannot be processed.

All transactions are secured. The Louis Vuitton website is provided with an SSL encryption system to protect personal and payment data.

• Angel Suzy offers complimentary returns and exchanges within 30 days of purchase.
• Returned item(s) must be in perfect, sellable condition and include the original packaging and documentation.

• Online purchases can be returned complimentary online

Returns for Online and Client Services Orders
 
Please follow the steps below to return your item(s):

1) Register Your Return

Please fill out the contact us form and explain your reason for return. 

2) Prepare Your Package
Place your item(s) in the original packaging, along with a copy of your order and any accompanying documents. 

3) Label Your Package
Purchase your return label at any USPS or UPS, Please make sure you get a trracking number for your package. Ensure any previous shipping labels are covered, and seal the package securely.

Need a new label?
Visit USPS

4. Drop Off Your Return
Take your package to any USPS drop-off location.

• Please send your return to the address indicated on your email given through the email sent to you.
• Angel Suzy is not responsible for lost packages, and shipping fees will not be reimbursed in such cases.